幫助

I have gone to 我的遊戲世界 and haven't received my 遊戲世界?
It can take several hours for the 遊戲世界 to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new 遊戲世界 before it opens via 升級.

Why am I banned from buying 升級
When a refund is made on a 升級 product we could incur a cost depending on the method of the refund. We may therefore ban any future 升級 activity.

How do I create the 遊戲世界 I bought?
You can create the 遊戲世界 you bought via 我的遊戲世界.

Is there a time limit in which I need to create my 遊戲世界?
There is no set time in which you need to create your purchased 遊戲世界.

My 黃金管理 said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your 黃金管理 each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via 升級? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via 升級? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.